FishBSE Support

Support that knows the transaction.

Report a purchase, sale, shipping, payment, refund, account, MFA access, or marketplace issue. Transaction reports can link to the actual order, while MFA resets are reviewed manually.

Select the real order
Pick one of your FishBSE purchases or sales instead of manually copying payment IDs.
Better investigations
Order, payment, fulfillment, refund and tracking references are attached to the support ticket.
Privacy by default
The public form does not ask for card numbers, CVVs, passwords, bank details, or raw Stripe IDs.

Transaction tickets preserve the order reference even when the original marketplace listing has already been removed. Support responses may take up to 10 business days.

FishBSE support request

Tell us what happened

For transaction problems, choose Transaction / Order Issue. If you are locked out by your authenticator, choose MFA Reset / Account Recovery for manual review.

For FishBSE support only. Unsolicited sales pitches and marketing offers are not accepted.

What do you need help with?

Support topic

Please select a support topic.

Manual security review

MFA reset request

These details help FishBSE Support verify account ownership before an administrator manually removes MFA.

1 Account details

2 Ownership review

3 Manual MFA reset

FishBSE username

Enter the username on the account.

Email on the FishBSE account

Enter the email address on the account.

Can you still access that email?

Still signed in on another device/browser?

Why do you need MFA removed?

Approximate account creation (optional)

Month/year is enough if you remember it.

Approximate last successful login (optional)

Recent FishBSE activity you recognize (optional but helpful)

Give information an administrator can compare against FishBSE records. Do not provide payment-card details.

Never send authentication secrets. FishBSE Support does not need your password, current 6-digit authenticator code, recovery codes, card number, CVV, bank login, or Stripe credentials to review an MFA reset.

I confirm this is my FishBSE account and understand that submitting this form does not automatically remove MFA. FishBSE Support must verify ownership first.

Confirm that this is your account.

Report this listing

FishBSE verifies the listing from the database and attaches a snapshot to the support ticket.

Describe the issue

What happened?

Please describe the issue.

For transaction reports, you do not need to retype the order number, seller/buyer, amount, tracking, or Stripe IDs.

Contact information

Email or phone number

Please provide contact information.

Use contact information you check regularly.

Support response: You can submit this form anytime. Our support team is available Monday–Friday, 7:00 AM–4:00 PM Pacific Time. Closed on weekends and holidays. Transaction reports are saved with an investigation snapshot so support can trace the payment and order without asking you for technical IDs.

Tell us what happened

Report this listing

Transaction investigation